Refunds & cancellation

DRAFT - to be reviewed before launch. Last updated: [date].

What you buy

Passes are one-off purchases of timed access to the Dome and, where stated, personalised voice lines. The price, the time and the number of lines are shown before you pay. Nothing renews unless you turn on "Keep me in", which adds 5 minutes at the listed price only while you are in the Dome and can be switched off at any time from the room menu.

Refunds

Because passes are digital content delivered straight away, we don't refund time you have used. We will refund you if:

• you were charged but the time or lines were never added to your account;
• you were charged twice for the same purchase;
• the Dome didn't work for you and we couldn't fix it within a reasonable time;
• a "Keep me in" top-up was charged after you turned it off.

Ask within 14 days of the charge through [support email] with the date and amount. We reply within 2 business days and refund to the original payment method. Nothing here limits your rights under the Australian Consumer Law.

Cancelling

There is no subscription to cancel. To stop "Keep me in", switch it off in the room menu or message us and we'll switch it off for you. Your bank statement shows the charge as [billing descriptor].

Chargebacks

Please contact us first - we can usually fix a problem the same day. If a charge is disputed, the time and lines from that purchase are removed from your account.